- We ship to worldwide.
- Free shipping for our customer in South East Asia!
- We will ship your orders within 1 – 2 working days after payment received
- You will receive your item within 3 – 20 working days depends on your location. Please note that to some remote areas or countries, delivery will take up to 20 working days or more.
- We have distributors in Singapore, Malaysia and Thailand. For our buyers from South East Asia, you will received your item within 3 – 5 working days after payment received.
- We only shipped to buyer registered Paypal address. Please make sure your Paypal address is exactly the same as your delivery address. This is to prevent fraudulent credit card use.
- We accept bank transfer to our bank account in Singapore and Malaysia.
- We accept Paypal which allows you to pay by credit card, Debit cards, bank transfer and Paypal account balances, For more information please visit www.paypal.com
We lay a lot of emphasis on quality. We have a separate quality control department where our products are regularly inspected. All our products undergo strict quality control measures and regular testing before we ship out to customer. If you’re not completely satisfied with your purchase due to faulty or damaged item, we gladly accept returns. Please do the following to return your item to us:
1. Contact us at email@example.com
2. Arrange for the item(s) to be shipped back to us. We suggest you either use the original shipper for your returns, or that you use another service that allows you to track and insure your package until we receive it. We can only issue your refund once we have received the items, so make sure it arrives safely to us!
3. Please ensure your order number is on the outside of the package and that the returned item is unused and comes with its original packaging for a full refund. Also include your original invoice in the return.
4. You will receive the refund in the form of the original payment, but unfortunately, we cannot refund duties, taxes and shipping charges. If you have qualified for free shipping and you return the product, return shipping will be liable to you, and we will refund the value of the good.
1. Your account stores shipping and billing addresses, so you can breeze through the check-out process.
2. Keep track of your purchase history.
3. Track your order so that you’ll know exactly when your item(s) will reach your doorstep.
Where is my order confirmation?
Your order confirmation will be sent to the e-mail you provided during the check-out process. Watch that e-mail for confirmation once your order is processed and again when it is shipped out.
Does order confirmation mean order shipped out?
An order confirmation means we have received your order and are processing it. Watch out for our second e-mail that notifies you when your gear has been shipped.
When will my order ship?
We will process your order within 2 working days of receiving it (excluding Saturday and Sunday), and send it out.
Can I change or cancel my order once it has been processed?
We work fast here at Edith Health Care Products, so once a payment has been processed, we get straight to work at filling and shipping your order. Our main goal is getting your goods to you as fast as we can, so if there is any cancellation or change of order, contact us as soon as possible at firstname.lastname@example.org. It is not possible to modify your order, including cancellations, additions, size changes or changes to your shipping address once goods have been delivered.